10 Best POS System for Restaurant Businesses in Malaysia 2024

In Malaysia’s bustling food and beverage (F&B) industry, there is no room for mistakes when it comes to tracking multiple payment methods or managing reservations.

Doing all these processes through manual methods is time-consuming and prone to errors. Especially with the Malaysian government’s push towards e-invoicing, it becomes crucial for businesses to implement a POS system for restaurant.

But with so many options available, the business owner might be struggling to evaluate and pick the best POS system for a restaurant that suits their business needs the most. Therefore, we are here to help you by creating a curated list of several top restaurant POS systems in Malaysia.

This article aims to guide restaurant owners by providing essential data and insights into the best restaurant POS system in Malaysia. It will help them make informed decisions that will streamline operations, ensure compliance, and future-proof their businesses in the face of digital transformation.

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What is a POS System?

Before we discuss the list of the best POS systems for restaurants in Malaysia, let’s briefly define POS systems, especially in restaurant business settings.

A POS (Point of Sale) system is a combination of software and hardware that enables business transactions between the client and the company to be completed. It’s where the customer makes a payment, the business provides the service or product, and sales taxes may be applied.

This system can be as simple as a cash register or as complex as a cloud-based system that integrates with various other services like inventory management, customer loyalty programs, and sales analytics.

In a restaurant, POS system software is tailored to handle the unique needs of the food service industry. It goes beyond processing transactions to offer comprehensive features that assist in managing the entire restaurant operation.

This includes table management, order tracking, menu customization, employee scheduling, and even customer relationship management.

Restaurant POS system can also integrate with kitchen display systems, online ordering platforms, and reservation apps to streamline operations and improve customer service.

For example, an F&B POS system for restaurants can help servers send orders directly to the kitchen without the need for manual ticket writing, reducing errors and speeding up service.

It can also track the sales of different dishes, providing valuable data on customer preferences and helping with menu planning. Additionally, it can manage reservations and waitlists, ensuring that the flow of customers is smooth and wait times are minimized.

In summary, a point-of-sale system for restaurants is a crucial tool for business in Malaysia that helps manage daily operations, enhances customer experience, and ultimately contributes to the efficiency and profitability of the restaurant business.

How Does the POS System Work?

In a restaurant setting, a POS system works as the central component for managing transactions and streamlining various operations. Here’s a detailed breakdown of how it functions:

• Order placement: Servers enter order details, including menu choices and guest count, into the POS system for processing.
• Order processing: Orders are sent to the kitchen display or printed for chefs, reducing manual errors and allowing immediate meal preparation.
• Payment handling: The POS system tallies the bill with taxes and fees, accepts multiple payment forms, and can divide the bill as required.
• Inventory management: The POS system monitors inventory in real-time, ensuring stock maintenance and alerting managers to low ingredients.
• Sales tracking and reporting: The POS system gathers sales data for reports on menu performance, busy hours, and revenue, aiding strategic business decisions.
• Customer management: POS systems may feature customer relationship management, tracking orders, preferences, and loyalty programs.

Overall, a point-of-sale system for restaurant is an F&B software that not only processes sales transactions but also enhances operational efficiency, improves customer service, and provides valuable insights into the business’s performance.

Why Malaysian F&B Businesses Must Use Restaurant POS System?

In Malaysia, where the F&B sector is a significant contributor to the economy, implementing a POS system is becoming increasingly vital. So, why do Malaysian F&B companies need to implement a restaurant POS system?

• Compliance: The Malaysian government’s mandate for e-invoicing requires businesses to have a digital system in place to comply with tax regulations.
• Efficiency: POS systems automate many of the manual processes, reducing human error and saving time, which is particularly valuable during peak hours.
• Data analytics: They provide actionable insights into customer behavior and sales patterns, enabling businesses to make informed decisions.

Then, what would happen if they didn’t implement or upgrade their POS system for their restaurants? Here are some consequences that might arise:

• Non-compliance: Businesses with a POS system may avoid legal penalties for failing to comply with the e-invoicing requirements.
• Operational inefficiencies: Manual billing is time-consuming and prone to errors, which can lead to customer dissatisfaction and loss of revenue.
• Financial discrepancies: Inaccurate billing and inventory tracking can result in economic losses and complicate financial reporting.

In conclusion, for Malaysian F&B companies, the transition to a restaurant POS system is not just about staying current with technology; it’s about ensuring compliance, enhancing operational efficiency, and ultimately improving profitability.

10 Best Restaurant POS Systems for F&B Businesses in Malaysia​

Having explored the pivotal role of restaurant POS systems in enhancing compliance, efficiency, and profitability for Malaysian F&B businesses, it’s time to delve into the options available.

The following curated list of the best restaurant POS systems in Malaysia is designed to guide business owners through the myriad of choices.

1. HashMicro restaurant POS system

HashMicro’s restaurant POS system is a robust and comprehensive solution designed to cater to the intricate needs of the restaurant industry.

Over 1,750 world-class enterprises in Southeast Asian countries rely on HashMicro’s solutions, which is a testament to its reliability and effectiveness.

The system boasts a suite of modules that encompass various aspects of restaurant management, from inventory and customer relationship management to procurement and accounting integration.

The POS system is highly customizable and can be integrated with third-party applications or mesh with existing systems. The software’s adaptability is particularly beneficial for businesses in Malaysia.

HashMicro offers prospective clients, such as you, free demo access so that you can experience firsthand how their software works and customize it according to your business needs.

Here are some key features of the system:

• Complete transaction features: The system’s multi-payment and multi-pricelist capabilities ensure accurate transaction recording and tax calculation, aiding Malaysian companies in adhering to e-invoicing regulations.
• Membership management: This feature manages customer data and automates membership details in invoices to track loyalty and tax compliance, supporting e-invoicing needs.
• Program and loyalty management: HashMicro’s system automates loyalty rewards in transactions, ensuring detailed records for e-invoicing compliance with program deductions.
• Meal combo management: The system streamlines meal combo creation and tracking, ensuring invoices reflect accurate pricing for e-invoicing compliance.
• Kitchen and ordering station: The system automatically sends orders to the kitchen, aligning invoicing with order fulfillment for e-invoicing compliance.
• Sales report generation: HashMicro’s real-time sales reports from each branch support e-invoicing with detailed insights for tax reporting and compliance.

Strengths:

• Customization and integration: Adapts to specific business needs and existing systems.
• Comprehensive feature set: Offers a wide range of features for complete business management.
• Real-time data access: Provides up-to-date information for better decision-making.
• Client trust: A large client base indicates reliability and effectiveness.

Weaknesses:

• Variety of features: There are quite a lot of features provided, and it might be overwhelming for small businesses.

To explore the best solutions for your business, check out HashMicro’s ERP software. Discover our pricing schemes below and find the right package for your needs.

2. Oracle Simphony POS

Oracle Simphony POS is a cloud POS system built for complete restaurant management. It offers an all-in-one solution that helps restaurateurs optimize their online and in-house operations in real time from any device.

This POS system is known for its ability to handle a high volume of transactions and its extensive integration ecosystem.

Best features:

• Cloud-based platform: Offers flexibility and accessibility from any device.
• Conversational ordering: Allows orders to be taken as they are spoken, enhancing customer service.
• Multi-language and multi-currency support: Adapts to various languages, currencies, and local regulations across 160 countries.
• Secure transactions: Runs solely on Oracle’s secure enterprise-grade technology stack.
• Integration ecosystem: Supports over 85 integration partners for extended POS capabilities.

Strengths:

• Global reach: Supports restaurants in a variety of languages and currencies across 160 countries.
• High transaction volume: Capable of processing billions of payments annually through various methods.
• Security: One of the most secure, all-in-one POS systems in the industry.
• Real-time management: Provides engaging, real-time information at the fingertips of customers and staff.

Weaknesses:

• Complexity: The back-end design can be complex, requiring skilled trainers for setup and maintenance.
• Cost: Initial costs can be expensive.
• Custom development: Managing custom development can sometimes be challenging.
• Missing interfaces: Some specific interfaces may be missing.

3. Toast

Toast is the best POS system for business designed to cater to the needs of various types of food establishments, from small cafes to large-scale dining operations.

It’s a F&B cloud-based system that offers a suite of features aimed at streamlining restaurant management and enhancing the customer dining experience.

Best features:

• Customizable menu management: Allows for real-time updates and customization across locations.
• Order management and tracking: Streamlines the order process from placement to delivery.
• Staff management and scheduling: Facilitates efficient staff scheduling and management.
• Customer relationship management: Helps build and maintain customer relationships.
• Integration: Offers hundreds of integrations with various third-party applications.
• Analytics and reporting: Provides insights into business performance and customer trends.

Strengths:

• Versatility: Suitable for all types of restaurants, including quick service and fine dining.
• 24/7 customer support: Provides round-the-clock support for any issues that may arise.
• Offline mode: Ensures the system is always operational, even without an internet connection.
• Restaurant-grade hardware: Durable hardware that withstands the tough conditions of a restaurant environment.

Weaknesses:

• Cost: The pricing can be expensive, especially for small businesses.
• Hardware compatibility: Best used with Toast-branded hardware, which may not be ideal for those with existing equipment from other vendors.
• Complex pricing structure: Scalable packages and pay-as-you-go options can make it difficult to determine exact costs.
• Cancellation fees: Switching plans or canceling services can incur additional costs.

4. Square POS

Square POS is a versatile and user-friendly restaurant POS system that’s designed to cater to a wide range of food service businesses, including restaurants, cafes, bars, bakeries, and food trucks.

It’s a cloud-based solution that offers a suite of tools to help streamline order management, marketing, inventory control, and customer data tracking, ultimately aiming to drive efficiency and enhance customer satisfaction.

Best features:

• Online ordering: Offers a free online ordering site that integrates with Google, Facebook, and Instagram, along with top delivery partners.
• Payment processing: Accepts all payments through swipe, dip, or tap, even when offline.
• Kitchen display system: Organizes orders from anywhere, tracking prep times and routing orders to correct stations.
• Customer relationship management (CRM): Builds loyalty programs and stores customer preferences for targeted marketing.
• Real-time data: Provides live reporting updates to track profits and manage cash flow.

Strengths:

• Ease of use: Simplifies operation with a modern user interface design.
• No long-term contract: Provides flexibility to upgrade, downgrade, or terminate plans as needed.
• Robust inventory management: Manages inventory with real-time, low-stock level alerts.

Weaknesses:

• Limited integrations: There are some limitations with integrations with other restaurant tech tools.
• Complex user experience: Some users find the experience complex, especially when dealing with integrations.

5. Clover POS

Clover POS is a robust and flexible restaurant POS system that caters to a variety of food service establishments, including full-service restaurants, quick-service eateries, and everything in between.

This POS system is designed to streamline operations, enhance customer service, and support business growth through its comprehensive set of features.

Best features:

• Digital floor plans: Streamlines service with digital table mapping.
• Order management: Simplifies order taking and course timing control.
• Payment processing: Securely processes various payment methods.
• Kitchen display system: Enhances communication between kitchen and wait staff.
• Back office tools: Includes time tracking, payroll integration, and robust reporting capabilities.
• Online ordering: Offers commission-free online ordering and delivery management.

Strengths:

• User-friendly: Clover POS is praised for its simplicity and ease of configuration.
• Design: The system features a sleek, modern design that appeals to users.
• Versatility: It is suitable for small restaurants and food trucks, offering flexibility in various operational settings.
• Customer loyalty app: Clover provides one of the best customer loyalty apps, enhancing customer retention.

Weaknesses:

• Customer support: Some users have reported issues with the reliability of customer support.
• Technical difficulties: Users may experience glitches and lags with the system.
• Customization limitations: There are some constraints on customization for receipts, tipping, and menu items.
• Additional costs: Key functionalities may require paid upgrades.

6. SpotOn Restaurant POS

SpotOn Restaurant POS System is a cloud-based point-of-sale solution designed for the modern restaurant industry.

This platform is known for its flexibility, ease of use, and comprehensive feature set that supports various restaurant types, from casual dining to fast-casual and bars.

Best features:

• Cloud-based: Ensures that data is always up-to-date and accessible from anywhere.
• Customizable interface: Simplifies complex menu and table management.
• Cellular backup: Keeps the system running even when the internet goes down.
• Advanced reporting: Provides detailed insights into business performance.
• 24/7 support: Offers round-the-clock customer support.

Strengths:

• Hardware options: There are various hardware options, including touchscreen stations and handheld devices, to meet different restaurant needs.
• Modern features: Online ordering, ordering with Google, and other modern restaurant-specific features.
• Integration: Easy integration with existing technology and software systems.

Weaknesses:

• Hardware limitations: It works only with SpotOn’s hardware, which could disadvantage businesses with existing POS hardware.
• Complexity: It may be slightly complex for those unfamiliar with digital platforms, increasing the learning curve.
• Pricing structure: Charges extra for many features, making the solution less affordable than some competitors.
• Customer support: Some users have reported issues with the reliability of customer support.

7. Lightspeed Restaurant POS

Lightspeed Restaurant POS is a comprehensive, cloud-based point-of-sale system tailored for the restaurant industry. It’s designed for various types of dining establishments, from small cafes to large, multi-location restaurants.

Best Features:

• Customizable menus and floor plans: Tailor the POS to fit the restaurant’s layout and menu offerings.
• Integrated payments: Streamline the payment process for a seamless customer experience.
• Inventory management: Track inventory down to the ingredient level.
• Advanced insights: Gain valuable data on menu optimization, customer behavior, and staff performance.
• Multilocation support: Manage all locations or revenue centers from one platform.
• Kitchen display system: Connect front-of-house and back-of-house teams for improved communication and efficiency.

Strengths:

• Scalability: Suitable for businesses of various sizes, offering features that support growth and expansion.
• Customization: Extensive options to tailor the system to specific restaurant needs.
• Reporting: Robust reporting capabilities for detailed business insights.
• Integration: Seamless integration with a wide range of apps and tools.

Weaknesses:

• Complexity: Some users find the system complex, which may increase the learning curve.
• Cost: The pricing structure can be expensive, especially for smaller businesses.
• Customer support: There have been reports of inconsistent customer support experiences.
• Offline functionality: Some users miss features like offline functionality, which can be crucial during internet outages.

8. Epos Now

Epos Now is a versatile and comprehensive restaurant POS system that offers a range of features to help streamline operations for food and beverage businesses. It provides tools for sales processing, inventory management, and customer engagement.

Best features:

• Multichannel sales: Processes sales from various channels in one place.
• Kitchen display system: Reduces errors and improves service with real-time order updates.
• Inventory management: Tracks inventory, simplifies reordering, and integrates with accounting software.
• Payment processing: Accepts all payment types with Epos Now Payments for a blended rate.
• Sales reporting: Offers powerful sales reports to boost profitability and reduce wastage.

Strengths:

• Speed: Known for speeding up service with quick transaction processing.
• Efficiency: Helps turn tables over faster, enhancing customer throughput.
• Reliability: Reduces complimentary meals with its kitchen display system.
• Flexibility: Integrates with over a hundred apps, including CRM tools and booking management with OpenTable.

Weaknesses:

• Cost: It can be expensive, making it less feasible for small-scale restaurants.
• Customer support: Chargeable customer support and extra commitments may force users into longer commitments.
• Data risk: An EPOS system collects extensive data, and there’s a risk of data loss if something goes wrong.
• Hardware leases: Multi-year hardware leases and long-term service contracts can be a drawback for some businesses.

9. iCHEF iPad POS

iCHEF POS is a cloud-based restaurant POS system that, with its comprehensive and intuitive features, has been setting a new standard for the industry.

It’s designed to manage all the operations needed by a restaurant, from monitoring sales and guest count to queuing, sending orders to the kitchen, seating, serving, and printing out receipts.

Best features:

• Cloud computing system: Manages operations efficiently and provides real-time data.
• Table management: Increases table turnover rate and tracks every table’s status.
• Order from anywhere: Takes orders by the table with an iPad, adding modifiers and sending them to the kitchen in one go.
• Seamless communication: Minimizes errors with clear kitchen printer configurations and instant notifications for order changes.
• Promotions and discounts: Tracks promotions with detailed reports and controls discounts to ensure profitability.

Strengths:

• Streamlined operations: Simplifies restaurant operations and increases efficiency.
• Flexibility: Adapts to each restaurant’s service style and offers tableside ordering.
• Error reduction: Designed to minimize errors with larger font prints for the kitchen and automatic notifications for order changes.
• Customer loyalty system: A built-in system that works with just the customer’s phone number.

Weaknesses:

• Complexity: The back-end design can be complex, requiring skilled trainers for setup and maintenance.
• Dependence on the internet: While it can work offline for 48 hours, any longer internet outages could pose a risk of data loss.
• Hardware dependency: It is optimized for use with iPads, which may be a limitation for restaurants with existing non-iOS hardware.
• Cost: The pricing structure is on the expensive side compared to competitors.

10. Qashier

Qashier POS System is a comprehensive point-of-sale solution designed to cater to the unique needs of restaurants and food service businesses.

It’s a cloud-based system that offers a range of features to streamline operations, enhance customer service, and improve overall business management.

Best features:

• Streamlined billing operations: Keeps track of customer orders, table occupancy, and kitchen operations.
• Split billing: Allows for split billing upon customer request, simplifying the payment process.
• Inventory management: Integrated ingredient management system alerts when stock items reach their reorder level.
• Customer relations: Builds a CRM database for better customer engagement and loyalty programs.
• Multi-platform integration: Receives orders from various delivery platforms directly into the kitchen.

Strengths:

• Seamless operations: Designed for smooth operation with features like table management and QR ordering.
• Customer engagement: Offers tools for strengthening customer relations and managing promotions.
• Staff management: Includes functionalities for staff management and commission tracking.
• Payment flexibility: QashierPay supports both online and in-store payments.

Weaknesses:

• Hardware dependency: Optimized for specific hardware, which may limit choices for businesses with existing equipment.
• Cost: The pricing structure may be expensive for smaller establishments.

How to Choose The Right Restaurant POS Systems for Your F&B Business

After learning the ten best restaurant POS systems in Malaysia, you should probably start to consider using one of them. But how to make sure that the software you choose is suitable and can cover your business needs?

Choosing the right restaurant POS software for Malaysian F&B companies involves carefully considering several factors to ensure that the software aligns with the specific needs and regulations of the region. Here are some key points to consider:

• Understanding local regulations: Malaysian F&B businesses need a POS system that meets e-invoicing regulations, records transactions precisely, and calculates taxes according to Malaysian law.
• Software credibility and reliability: Evaluate a software’s reliability by examining customer feedback, particularly from Malaysian F&B businesses, and assess the provider’s client base and market reputation.
• Features and customization: Choose a POS system with features tailored to your business needs, like membership and loyalty programs, and ensure it’s customizable and integrates with existing systems.
• Technical support and training: Ensure your POS system has robust technical support, including staff training, to reduce downtime and maintain smooth operations.
• Scalability: As your business grows, your POS system should be able to grow with it. Look for a system that is scalable and can accommodate additional features or increased transaction volumes without significant disruptions or additional costs.
• Cost considerations: Most importantly, consider the total cost of ownership, including initial costs, recurring fees, and extra feature charges, to balance functionality with affordability.

By taking these factors into account, Malaysian F&B companies can choose a POS system that not only meets their current needs but also supports their growth and compliance with local regulations in the long term.

Conclusion

Selecting the perfect restaurant POS software in Malaysia is a pivotal decision that can significantly influence the success of your business.

It’s about finding a system that not only meets your operational needs but also aligns with local regulations and scales with your growth.

HashMicro’s Restaurant POS System emerges as a standout choice. With its customizable features, comprehensive support for e-invoicing, and a proven track record with numerous F&B clients in Malaysia, it’s designed to propel your business forward.

We encourage you to take the next step in optimizing your operations by trying out HashMicro’s free demo. Experience firsthand how it can transform your business, making every transaction smoother and every customer experience better.

Don’t wait to make the change that could redefine your success—access the free demo now and see the difference for yourself.

FAQ about POS System for Restaurant

• How can a POS system help manage restaurant table orders efficiently?

  A POS system streamlines table management by allowing staff to assign and track orders easily. Orders can be taken directly at the table using portable devices and sent instantly to the kitchen, reducing errors and speeding up service.

• Can a POS system integrate with food delivery services?

  Yes, many modern POS systems offer seamless integration with various food delivery platforms. This integration allows restaurants to manage in-house and delivery orders from a single system, ensuring that the process is efficient and reducing the chances of errors. This feature is particularly useful for restaurants looking to expand their delivery services.

• How does a POS system support inventory management in a restaurant?

  POS systems include robust inventory management features. These systems can track stock levels in real-time, send re-order reminders, and generate detailed reports on inventory usage. This functionality helps restaurant managers maintain optimal stock levels, reduce waste, and ensure that they never run out of essential ingredients.

• Is it possible to manage customer loyalty programs with a POS system?

  Yes, many POS systems come with built-in features for managing customer loyalty programs. This feature is crucial for enhancing customer retention and encouraging repeat business​.

• What are the benefits of using self-service kiosks in a restaurant?

  Self-service kiosks can significantly enhance the efficiency of a restaurant by reducing wait times and increasing order accuracy. These kiosks allow customers to place their orders directly, which helps in managing high traffic volumes and improves overall customer satisfaction.