The Most Complete
Help Desk System and Customer Service Software

Provide the best service to your customers by automating back-end administration tasks with Malaysia's no.1 Help Desk & Ticketing System.

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The Benefits of Help Desk & Ticketing System

Help Desk and Ticketing Software Malaysia

One App for Every Need

Incoming calls, emails and tickets can be managed automatically in one platform.

Easier Task Delegation

Delegating customer tickets to your staff can be done automatically by the system.

Streamlined SLA Management

Provide your support team with written guidelines regarding the average handling time, customer complaint handling, and so on.

Automated Ticket Notifications

Get automatic notifications for active, unresponsive, or automatically completed tickets.

The Main Features Help Desk Ticketing System

Ticket Tracking & Prioritization

Distinguish the priority on each ticket based of its urgency and delegate tickets to the right agents.

Email & Telephone Management

Each customer's email and the phone will be recorded on the ticket for real-time tracking.

Agent & Team Management

Define the tasks of each team and agent so any incoming tickets will go to the right agent.

Ticket
Portal

Make it easy for your customers to submit tickets and tracks their ticket progress.

Live Chat
Support

Provide the best possible customer service through direct interaction between the admin and the customer.

In-depth
Report Generation

Easily report ticket progress, team performance, and issues with the reporting feature.

Help Desk & Ticketing System Integration

Booking Management System

The Booking System will make it easier for your customers to request an inspection schedule with your engineer or technician.

Helpdesk

Call Center System

Improve the performance of your support team and optimize the Service Level Agreement policy with HashMicro's Call Center system.

CRM System

Convert potential prospects into opportunities, record telephone calls, strengthen your sales channels, and many more.

Repair Management System

The Repair Management System will be highly useful for you to schedule repairs and assign engineers to fix customers' issues.

Trusted by over 1.750 World Class Entreprises

Providing the right solutions for our clients is our focus and priority.

FAQs

Frequently asked questions about our software solutions.

We provide various types of support, from free consultations and blueprints to training and user manuals, ensuring that your software is runs smoothly.

Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses. Therefore, it can be used by everyone in your company at no additional cost.

We provide ready-made software that continually improves our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.

Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.

EQUIP is web-based ERP software that can be run through the internet on any mobile device via any web browser.

We use PostgreSQL database management system, which ensures data security and scalable performance for many of simultaneous users.

We use Python, one of the most popular programming languages, to develop our software programs.

Explore Other ERP Modules

We also provide other modules that your business might need

Accounting

Estimate your budget, costs, and business income accurately with a complete, integrated accounting system.

Marketing Automation

Create and customize your marketing campaigns via email, SMS and WhatsApp with the most complete Marketing Automation System.

e-Invoicing System

Manage client and vendor invoices more easily. Get paid faster with the help of auto-payment reminders.

HashMicro Malaysia

SUITE 61, LEVEL 6, LOBBY A, WISMA UOA II, NO. 21, JALAN PINANG, 50450 KUALA LUMPUR W.P. KUALA LUMPUR MALAYSIA

+6560186387

+601116097620 (Whatsapp)

[email protected]

Contact Us

Full Name

Company Name

Phone Number / Whatsapp

Industry Type

Solutions

Message

The Most CompleteHelp Desk System and Customer Service Software

The Benefits of Help Desk & Ticketing System

One App for Every Need

Easier Task Delegation

Streamlined SLA Management

Automated Ticket Notifications

The Main Features Help Desk Ticketing System

Ticket Tracking & Prioritization

Email & Telephone Management

Agent & Team Management

Ticket Portal

Live Chat Support

In-depth Report Generation

Help Desk & Ticketing System Integration

Booking Management System

Helpdesk

Call Center System

CRM System

Repair Management System

Trusted by over 1.750 World Class Entreprises

FAQs

What kind of support do I get when implementing HashMicro’s software?

What makes HashMicro’s ERP system different from other ERP systems?

Is HashMicro's software ready to use, or does it have to be designed from scratch?

Can I access HashMicro’s software using a smartphone/tablet computer?

What operating system does HashMicro's software run on?

What is the database structure used in HashMicro's software?

What is the programming language used in HashMicro's software?

Explore Other ERP Modules

Accounting

Marketing Automation

e-Invoicing System

HashMicro Malaysia

Contact Us

The Most Complete
Help Desk System and Customer Service Software

Ticket
Portal

Live Chat
Support

In-depth
Report Generation