WHAT IS
E-INVOICING?
E-invoicing is the process of generating, sending, and receiving invoices electronically instead of using paper or PDFs. Many businesses are switching to e-invoicing because it’s proven to be more efficient and long-lasting.
If you're moving to digital invoicing, involve your clients in the process instead of simply sending a one-time email. Second, give them multiple chances to understand why you're making the switch.
It's also best to inform customers about any upcoming changes. Expecting them to transition in just a week is unrealistic and poor service, as larger corporate clients may need more time due to internal approval processes.
Keep away from a "one size fits all", strategy. While you should notify all of your customers about your digital transformation to e-invoicing, it can make sense to design a special strategy for high-value customers.